Refunds and cancellations

Cancelling

• You can cancel a subscription at any time from your account settings, or by writing to hello@sunnyfig.com.
• After you cancel, your plan stays active until the end of the period you already paid for. It then stops and you are not charged again.
• We don't charge cancellation fees.

Credits for things that fail

Some products, such as Recast, use credits. If something you asked us to make fails, the credits it used are returned to your balance automatically.

Refunds

• Charged by mistake: if you were charged twice, or charged after cancelling, we refund it in full.
• The product didn't work for you: write to us within 14 days of a payment and we'll look at it fairly. If you haven't used the plan, we refund it.
• Otherwise, payments for a period that has already started aren't refunded, except where the law gives you a right to a refund.

How to ask

Write to hello@sunnyfig.com from the email address on your account and tell us which payment it's about. We reply within two working days. Approved refunds go back to the card or account you paid with, and usually appear within 5 to 10 working days, depending on your bank.